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Resolvara

Community benchmark

People who run an audit can contribute the rates, and only the rates. A group appears here once 30 contributions are in, so no single company can be picked out. Only contributions made with the default 7-day window are compared.

  • Intercom Fin

    Collecting 0 of 30 contributions so far

    Rates stay hidden below 30.

  • Zendesk AI agents

    Collecting 0 of 30 contributions so far

    Rates stay hidden below 30.

  • Ada

    Collecting 0 of 30 contributions so far

    Rates stay hidden below 30.

  • Gorgias AI Agent

    Collecting 0 of 30 contributions so far

    Rates stay hidden below 30.

  • HubSpot Customer Agent

    Collecting 0 of 30 contributions so far

    Rates stay hidden below 30.

  • Front Autopilot

    Collecting 0 of 30 contributions so far

    Rates stay hidden below 30.

  • Help Scout AI Answers

    Collecting 0 of 30 contributions so far

    Rates stay hidden below 30.

  • Salesforce Agentforce for Service

    Collecting 0 of 30 contributions so far

    Rates stay hidden below 30.

  • Freshworks Freddy AI Agent

    Collecting 0 of 30 contributions so far

    Rates stay hidden below 30.

  • Tidio Lyro

    Collecting 0 of 30 contributions so far

    Rates stay hidden below 30.

  • Decagon

    Collecting 0 of 30 contributions so far

    Rates stay hidden below 30.

  • Sierra

    Collecting 0 of 30 contributions so far

    Rates stay hidden below 30.

  • Kustomer

    Collecting 0 of 30 contributions so far

    Rates stay hidden below 30.

  • Other or not listed

    Collecting 0 of 30 contributions so far

    Rates stay hidden below 30.

What is collected

One record per contribution: the vendor (chosen from a fixed list), the period length, a size bucket, the billed rate, the strict rate, the phantom share, the window and the share of each fail reason. No conversation IDs, no customer data, no text. You see the exact JSON before it is sent.

Read the privacy details

How to read it

Medians and the middle half of contributions, per vendor. The “Other” group pools every vendor that is not listed, so read it as a rough guide only. These are self-selected, so they describe the people who chose to contribute, not every customer of a vendor. Methods and limits are in the Standard. A vendor that disagrees with a figure can say so on the project's issue tracker and the response will be linked here.

Read the Standard