Decagon: how a resolution is billed
How Decagon defines a resolution, what it bills, and how to audit your own export.
- Billing unit
- per conversation (most customers) or per resolution, by contract
- Price
- Not published
- Silence counts as resolved
- Not confirmed from public pages.
- Checked
- 2026-10-24
- Resolvara support
- Works through the column mapper.
The vendor's definition
Decagon describes per-resolution pricing as a higher fixed rate per fully resolved conversation with no charge for escalations, and says most customers choose per-conversation pricing. The resolution definition is contractual and not published.
arguing over what a 'resolution' is
How to export
Unconfirmed (enterprise).
Notes
No public price. Third-party estimates exist but come from a competitor and are unverified, so none is recorded. If your contract defines a resolution, use the generic mapper with your own transcript export.