Freshworks Freddy AI Agent: how a resolution is billed
How Freshworks Freddy AI Agent defines a resolution, what it bills, and how to audit your own export.
- Billing unit
- per session (not per resolution)
- Price
- $49 per 100 additional sessions; the first 500 sessions are included once per account on Growth, Pro and Enterprise
- Silence counts as resolved
- Not confirmed from public pages.
- Waiting window
- Email sessions: 72 hours from the first email.
- Checked
- 2026-10-24
- Resolvara support
- Works through the column mapper.
The vendor's definition
Billing is per session regardless of outcome. An email session covers a 72-hour window from the first email, and all AI replies in it count as one session. Freshservice reports separate resolved, converted to ticket, agent-intervened and unanswered sessions.
a unique interaction between an end-user and an AI Agent
How to export
Freshservice Freddy AI Agent overview report. A session-level CSV for Freshchat is unconfirmed.
Notes
Not billed on resolutions, so phantom resolutions do not apply. The Standard can still be used to measure how many sessions ended without a real resolution, which is a value question rather than a billing dispute.