Salesforce Agentforce for Service: how a resolution is billed

How Salesforce Agentforce for Service defines a resolution, what it bills, and how to audit your own export.

Billing unit: per conversation, Flex Credits, or per user (not resolution-based)
Price: $2 per conversation; Flex Credits $500 per 100k credits (20 credits per action); $125 per user per month employee add-on
Silence counts as resolved: Not confirmed from public pages.
Checked: 2026-10-24
Resolvara support: Works through the column mapper.

Audit a Salesforce export Estimate the cost

The vendor's definition

Agentforce is priced per conversation or per action, not per resolution, so there is no billed-resolution definition to audit. The pages read do not define what a conversation is (unconfirmed).

$2 per conversation

How to export

Data Cloud session tracing data model objects (for example std__AiAgentInteractionDmo__dlm).

Fields that matter

AiAgentSessionId
AiAgentInteractionType
StartTimestamp
EndTimestamp
IndividualId
TopicApiName

Notes

Field names come from a search summary of the DMO page. The Session Log DMO page returned 403, so session outcome fields are unconfirmed. An auditor can compare conversation counts with outcomes, but the Standard's billed-resolution comparison does not apply directly.