Sierra: how a resolution is billed
How Sierra defines a resolution, what it bills, and how to audit your own export.
- Billing unit
- per outcome, by contract
- Price
- Not published
- Silence counts as resolved
- Not confirmed from public pages.
- Checked
- 2026-10-24
- Resolvara support
- Works through the column mapper.
The vendor's definition
Sierra prices on outcomes such as a resolved support conversation, with criteria agreed per customer in advance. In most cases an unresolved conversation is not charged.
clear, agreed-upon criteria for each outcome upfront
How to export
Unconfirmed.
Notes
Rate and export are not published. The criteria live in your contract; map them in the generic mapper.