Tidio Lyro: how a resolution is billed
How Tidio Lyro defines a resolution, what it bills, and how to audit your own export.
- Billing unit
- per Lyro conversation; pay-per-resolution billing is listed only on the Premium plan
- Price
- Lyro from $32.50 per month for 50 conversations; Premium pay-per-resolution price not public (contact for pricing)
- Silence counts as resolved
- Not confirmed from public pages.
- Checked
- 2026-10-24
- Resolvara support
- Works through the column mapper.
The vendor's definition
The billing unit is a conversation with at least one Lyro reply. Separately, Lyro Analytics treats a conversation as resolved when the visitor left or never asked for a live agent (from a search summary of a page that returned 403).
at least one reply from our AI Agent
How to export
Unconfirmed.
Notes
The Premium resolution definition is not stated on the pricing page. Treat the analytics definition as secondary-source.